FAQ

I will try to answer some questions for you, but in case you don’t find what you need – you can always click on the chat button on the right and ask me directly. Let’s begin ๐Ÿ™‚

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I am not sure if you are the right person for my business.

Don’t worry, you can request a FREE consultation. All you have to do is drop me a message by clicking on the right message icon.

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What is the difference between a template and a custom website?

A template is a pre-designed website while a custom website is as its name says – a custom and unique website.
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I don't have a hosting. Can you help me out?

YES! I can host your website for FREE as a part of our maintenance fee.ย If you are looking only for a website set up and a hosting and you don’t want monthly maintenance, please let me know and I will prepare a special offer for you.

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What else should I have beside hosting and domain?

Nothing specific. If you don’t have your brand set up (e.g. logo), we can help you out.

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Where do I sign up?

To start with the website development you should fill in the quick form on either Template or Pricing page. After that, you will receive an email from me with a questionnaire which will help me understand your business needs, goals, ideas and likings.
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Is website maintenance required?

No, it is optional.
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Which payment options do you accept?

We will issue you an invoice which you can pay through either Payoneer Payment System (they support Credit/Debit Cards, eChecks and Local Bank Transfer) or through PayPal.

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What if I don't like the finished website?

if you choose the template – you already know the basic look of your website so it is up to you to choose something you like. We will work together on adapting it the way you want so there are fewer chances of you disliking the final result. If that happens, deposit of 30% won’t be refunded nor you will be charge for the rest of the payment.

If you choose a custom website design, you will have a preview of the homepage before we start with the implementation. Once you approved the design, you are entitled to pay 30% of the final fee, which is not refundable. The rest of the payment will be due after the website is done.

In case of the payment through installment, 1st payment is due before we start with the implementation and it will serve as a deposit. In case you dislike the final work, you won’t be charged for the other two installments. The first isntallment is not refundable in that case.

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Can I recommend your services?

Of course you can! For each referralย you bring to us, we will give you 1 month free of maintenance. If you bring us 10 people, we will give you a whole year of FREE maintenance just to thank you for your kind words about us ๐Ÿ™‚

Need help with the payment?

If you just started your business or you decided to make some changes, but you are struggling with the your tight budget, don’t worry.ย 

You can pay your website in 3 installments.ย 

Until the final payment is cleared, your website will be hosted externally, but it will be connected to your business domain. In case your payment is not cleared in two weeks after the deadline, your website will be temporarily (or permanently) disabled until the late payment is cleared. Otherwise, your website will be fully transferred to your business hosting once the final payment has been cleared.

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The first installment...

…is due before the initial website development. It serves as a form of a deposit and it is not refundable.
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The second installment...

…Is due in the second month of the initial collaboration. Your website will be done by the second installment unless you request a custom website design which has a 4-weeks window delivery.
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The third installment...

…is expected to be paid in the third month of our collaboration after which your website will be transferred to your own hosting unless agreed otherwise.

Always Sparkly Websites is a sub-brand of the Doll Up Your Brand.

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